MTN Marks 7 Years of Operation in Nigeria

 As part of the activities to mark the 7^th year anniversary of GSM operation in Nigeria pioneered by MTN, MTN Nigeria, is organising Police People Marathon to kick off on the 26^th of July 2008. This marathon according to AIG in charge of Zone 2 of the Nigeria Police Force, is to create Police friendliness awareness in Nigeria. My mind did a somersault and I ask myself, whether the Police I meet at the toll gates, collecting N20 isn’t enough awareness? On further investigation, it became apparent that the Nigeria Police have lost initiatives on how to extort money from Nigerians, hence this charade called marathon.

Although Nigerians are in an unalloyed agreement that the Nigeria Police needs exercise badly, for there   are a lot of pepper soup belled policemen around, subscribers of MNT, want a better and improved service delivery. 

For the past 7 years, Nigerians have been groaning on the pains of poor service, drop calls and outright non availability of network. The worst period is during festive periods. While other countries are recording breaking records on the eve of Christmas, Valentine Day, traffic congestion never allows any Nigerian to make a successful call. Even when SMS is sent, it takes days to get to the recipient, despite a delivery report being shown on the sender’s phone.

Another peak period of network failure is during and after a rain. Most networks are as guilty as Satan in respect to this.  You can hardly make a call and to cap it up, there is a total absence of service bar on your phone.

There has been an impotent attempt by the Nigeria Communication Commission (NCC) to get these poor services rendered to Nigerians remedied. The commission even threatened sanctions against these GSM service providers for collecting money for drop calls and SMS not sent. As at press time, no GSM service provider have been sanctioned or has any refunded via free calls/SMS money to their subscribers.  NCC started with subscribers’ parliament, where aggrieved subscribers bared their anger. Unfortunately, nothing came out of these talks as there has not being any sustained improvement, rather what we have is a barrage of promos, dance competition across Nigerian Universities.  

 As we mark 7 years of GSM exploitation in Nigeria, we pray that services will improve and these GSM service providers will engage in developmental social corporate responsibility.

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