CAC Holds Customers Forum

After a protracted delay and numerous abortions coupled with .attacks by our own Che Oyinatumba, the Corporate Affairs Commission held her Customers Forum (CF) at the Obecha Ladi Kwali Hall of Sheraton Hotel & Towers, Abuja. The essence of the CF, is to provide an amiable environment for the administrators of CAC and the customers to find ways of solving the daily problems bedevilling CAC customers. It was also an opportunity for the commission to put across her side of the story in light of the unbalanced and unsubstantiated editorial by one national daily newspaper.

In recent times, CAC has been having problems with regards to quality and timely services. According to the Registrar General (RG) Al Mustaph these problems are surmountable and in most cases, it is the customers of CAC that generate these problems. According to the RG, who marshalled statistics from customers questioners to buttress his point, a good number of availability print outs are never collected hence clogging the sorting process. To solve this problem, the RG proposed a print on demand programme and or sending the availability directly to an accredited customers’ mail box either an internet based or a CAC internal network box. Power fluctuation was not left out as part of the problems c

While promising that services will be better once CAC moves to her new site in Mitama, the RG said that he will not leave any stone unturned in the quest to make the CAC the best institution in the world.

I.n order to be paperless compliant, the RG unveiled a uniformed Memorandum and Article that was unanimously agreed will take effect from November this year. He further said that adequate computers have been provided for in the new office which will eliminate middleman syndrome and allow customers to search for a name before requesting and paying for availability with the commission.

On the issue of dress code that has been a source of friction between the customers of CAC and the security men at the gate, the RG reiterated that proper dressing, is the hallmark of a lawyer and that the commission is willing to contest up to Supreme Court any decision allowing lawyers/customers of CAC to wear jeans while engaging in an official legal capacity. This position of the commission, received the backing of the NBA Unity Bar. Abuja chapter of the NBA, was represented by the able chairman, Akingboro Esq., who not only identified problems encountered by lawyers transacting business with CAC but acknowledged that the commission is making concerted efforts to serve her customers better.

One the lingering issue of touting by CAC staff, the commission has set up a Central Disciplinary Committee to investigate allegation of touting against some staff caught with incorporation documents. The RG urged lawyers to be vigilant and report any staff engaging on such and should not connive with the staff to perpetuate crime.

A lawyer who spoke to our correspondent, paid glowing tribute to the RG and commended the commission for rapid responds to the plight of CAC customers. She further said it’s not yet uhuru as any institution run by human beings is prone to problems and it’s only a responsive administrator that can proactively nip the problems in the bud. She also wants the customers of CAC to take RG at his words and complain if these novel ideas are not put in place and functional in 3 months time.

Another lawyer said that the Customers Forum, though started one hour behind schedule, was worth it, as it gave room for the customers to bare their minds and have their ruffled nerves calmed by the reassuring words of the RG in the presence of the NBA Abuja Branch Chairman.

The Customers Forum, ended with a pool side buffet befitting a king’s wedding.

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